Fujinon Endoscopy Support

CMI represents Fujinon Inc. with exclusivity in Canada and we are the only service organization authorized to repair and maintain these sophisticated instruments domestically. Our repair technicians are trained by Fujinon Inc. in their North American head office and work diligently to stay on the cusp of advancements in Endoscopic technology.

We offer….

Timely repair

In endoscopy, a minor repair, such as a simple angulation adjustment or channel blockage, will be turned around within 24 hours so that you can get right back to managing your caseload. Major repairs are completed and returned within 6 business days. For the servicing of Automated Endoscope Reprocessors (AER), our Field Service Repair Technicians are on call and available on-site within 24 hours of an approved dispatch.

Loaner Equipment

A repair request for an endoscope shouldn’t mean a disruption in service . Through our strong relationship with Fujinon, Inc., Carsen Medical is able to provide loaner equipment to substitute while your device is repaired so that its business as usual – even when its not.

Quick Estimates

We are committed to providing same day repair estimates giving you an accurate cost assessment without delay.

Quality Parts and Accessories

We will support equipment sold and serviced through Carsen Medical with original manufacturer (OEM) service parts and consumables validated to perform to original manufacturer specifications.

Expert Service Technicians

We are committed to providing the highest quality customer service and repair and that begins with our people. Our technical staff are highly trained and seasoned individuals and responsive to all customer inquiries. Whether we are at a customer location or within our own central repair facilities, only trained and authorized service technicians will handle your equipment.